Privacy Policy

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Privacy Policy
Effective Date: 3/3/2025

Introduction
Relay RTM ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Remote Therapeutic Monitoring (RTM) solution and related services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect information in the following ways:

• Personal Information: When you sign up for our services, we may collect information such as your name, contact details, date of birth, healthcare provider information, and other identifying details.
• Health Data:  Relay RTM collects health-related data necessary for remote therapeutic monitoring, as provided by you or your healthcare provider.
• Usage Data: We may collect information on how you interact with our platform, including device information, IP address, and browsing behavior.
• Communication Data: If you contact us or use our messaging services, we may collect records of communications, including SMS correspondence.

2. How We Use Your Information
We use the information we collect for the following purposes:

• To provide, maintain, and improve our RTM services.
• To communicate with you regarding your care and our services.
• To comply with legal and regulatory requirements.
• To enhance security and prevent fraud.
• To conduct internal analytics and research.

3. Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information in the following circumstances:

• With Healthcare Providers: To facilitate remote therapeutic monitoring and ensure appropriate care management.
• With Service Providers: We may engage third-party vendors to assist with service delivery, provided they adhere to strict data protection standards.
• Legal Compliance: We may disclose information as required by law, regulation, or legal process.
• Business Transfers: If we undergo a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. SMS Messaging and Communications
By opting into SMS communications from RelayRTM, you agree to receive text messages related to your care and our services. We will never share your mobile opt-in with third parties for marketing purposes.

• Opting Out: You can opt out of SMS communications at any time by replying "STOP."
• Support: For assistance, reply "HELP" or contact us at Info@RelayRTM.com.
• Message Frequency: The number of messages you receive will depend on your healthcare provider's use of our services.
• Message & Data Rates: Standard message and data rates may apply based on your mobile carrier.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal and health information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete your personal information.
• The right to restrict or object to certain data processing activities.
• The right to data portability.
• The right to withdraw consent where applicable.

To exercise these rights, please contact us at Info@RelayRTM.com.

7. Third-Party Links and Services
Our services may include links to third-party websites or integrate with external services. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our services constitutes acceptance of the revised Privacy Policy.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, you may contact us at:

RelayRTM
Info@RelayRTM.com