Maximize Patient Engagement & Revenue At No Cost
Frequently Asked Questions (FAQ)
Q: What is Relay RTM?
A: Relay RTM is an SMS-based platform that enables healthcare providers to remotely monitor patients, improve adherence, and receive Medicare reimbursements for RTM services.
Q: How does Relay RTM work?
A: We engage patients via SMS to track symptoms, treatment adherence, and progress. Providers receive actionable insights in a seamless app based UI.
Q: Who can bill for remote therapeutic monitoring?
A: Physicians, nurse practitioners, physician assistants, physical therapists, occupational therapists, speech therapists, and other qualified healthcare professionals are able to bill for the services provided through this solution.
Q: What CPT codes are supported?
A: Relay RTM supports remote therapeutic monitoring Medicare and Medicare Advantage reimbursement for CPT Codes 98975, 98976, 98977, 98980, and 98981 covering onboarding, device supply, data transmission, and provider oversight. Enabling RTM reimbursement for all remote therapeutic monitoring codes!
Q: How does my practice get reimbursed?
A: Providers bill using the appropriate RTM CPT codes based on patient engagement and monitoring. Relay RTM helps track compliance to ensure accurate billing. Providers will receive actionable billing reports on a monthly basis.
Q: What does it cost?
A: There are no upfront costs. We charge a flat fee per patient only after they complete the monitoring program.
Q: Do patients need to download an app?
A: No, Relay RTM is completely SMS-based, making it easy for patients to engage without downloading or learning new technology.
Q: How often will patients receive messages?
A: Patients receive once daily check-ins based on their care plan, ensuring consistent monitoring while minimizing disruption.
Q: How do we implement Relay RTM in our practice?
A: Implementation is simple—our team sets up your account, provides user training, and manages workflow integration. Schedule a demo to see how simple it is!